My wife’s sister flew from St. Louis to
Atlanta for a visit. The visit was good, but the return trip on Thursday 4/6
Our visitor was scheduled to return to St.
Louis on Thursday, 4/6 at 12:30pm. She received
a text that her flight was cancelled.
Our visitor got another text that she was
moved to a flight at 10pm on 4/6, So, at 6pm my wife accompanied her on MARTA to
Now at the airport, our visitor called to
say her 4/6 10pm flight had been cancelled and she was moved to another flight
for 4/7 at 2am.
She called again to say that her 4/7 2am
flight had been cancelled and she was booked on a flight for 4am.
She called again to say her 4am flight had
been cancelled and they were having trouble getting flight crews to Atlanta.
My wife took the 5am MARTA back down to
the airport to bring her sister back to our house to get some sleep.
Our visitor switched airlines and got
booked for Friday at 2pm. They texted
her before she left for the airport that she was bumped to 4pm. She was then texted again to bump her back to
My wife then rushed her to the airport and
she caught the 2pm flight.
Our visitor was bumped 2 times on 4/6 and
2 times on 4/7 and 2 times on 4/8.
Airport hotels were full and ground
transportation was booked. The 3000 travelers stuck at the Atlanta airport
spent at least 2 days being jerked around
The airlines will need to look at their
procedures for rebooking cancelled flights, especially when they can’t get
crews. They shouldn’t be so quick to
rebook until they know they will have a crew. If they get surprised and a full
crew shows up, they should call for passengers that are already at the
terminal. Instead, they call people who were booked and jerk them around.
The airlines need to look closely at the
FAA and Airline imposed regulations that impede efficiency during weather
related challenges. They now close down their luggage loading if lightening
could strike. They require a full crew to fly.
I would think flying without the extra attendant would be ok.
The airlines have procedures for “on call”
crews. Crews are hired for a standard
weekly schedule that involves a 3 day week.
Being “on call” crews can pick up flights on the other days and increase